Frequently Asked Questions

An eSIM is a digital SIM card embedded in your device. MATCHA eSIM provides data-only service for use within Japan.

Please choose the plan that best fits your expected data usage and the number of days you'll stay in Japan.

MATCHA eSIM is only available for use within Japan. It cannot be used in other countries.

It is a plan with a fixed amount of data that can be used during a specific number of days in Japan.

Yes. Coverage includes all of Japan, including Okinawa, Miyakojima, and Ishigakijima.

After purchase, you will receive a QR code to your email. Follow the steps to install and activate your eSIM in Japan.

You can start using the eSIM once it is installed and activated on your device.

The day the eSIM first connects to a Japanese network counts as day 1 of the usage period.

You will receive your eSIM information by email shortly after completing your purchase.

You can activate within 30 days of purchase. The usage period does not start until the eSIM first connects to a Japanese network, and that connection day counts as day 1.

After your purchase, you will receive an email with your eSIM QR code. Go to your device's settings → Mobile Data → Add eSIM (or similar), and scan the QR code. The exact steps may vary depending on your device model. Once you arrive in Japan and turn on your device, the eSIM will automatically connect to a local network. Please make sure mobile data and data roaming are enabled, and install the eSIM while connected to the internet.

Please install the eSIM shortly before or after arriving in Japan to ensure proper activation. Your eSIM will be conneected to the internet after the arriival.

Yes, you can check your data usage in your device's settings.

Your internet speed will be limited, but you can still use the internet.

The eSIM will expire and become unusable. Please purchase a new one if needed.

No. Please purchase a new eSIM plan if you need to extend your usage.

Changes cannot be made after purchase. Please check your needs before buying.

MATCHA eSIM does not currently support top-ups. Please purchase a new plan if needed.

Please check your spam folder. If you still can't find it, contact our support team.

Unfortunately, deleted eSIMs cannot be reissued. Please purchase a new one.

Make sure your device supports eSIM and has internet access. If the problem continues, contact support.

Please confirm mobile data and roaming are enabled. Restart your device and try again.

Please restart your device and ensure you are in an area with signal coverage in Japan.

Ensure mobile data is enabled and airplane mode is off. Contact support if the issue persists.

Cancellations are not accepted unless the issue is caused by our system.

We cannot provide refunds if the eSIM was deleted by the customer.

Please check your device compatibility before purchasing. Refunds are not available for unsupported devices.

Changes or cancellations are not available after purchase. Please confirm your selection before completing the payment.

No, MATCHA eSIM is for data communication only. Voice and SMS are not supported.

Yes, a receipt will be sent to your email after completing the purchase.

We accept major credit cards, Apple Pay, and Google Pay.

Yes, tethering is supported on most eSIM-compatible devices. How many devices you can share with depends on your phone.

You can unsubscribe from My Page. Sign in, go to My Page, tap Edit on Account Information, set Email Preference to "No (Do not receive emails)", and save. You will still receive transactional emails such as your purchase confirmation and eSIM QR code.

Prices may be shown in your local currency as an estimate. Payment is charged in USD, and your card issuer may add a foreign transaction fee.